At xiaohenwuliaojjw Holdings, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time prior to shipment. Once your cancellation request is processed, we will issue a full refund to your original payment method. To cancel an order, please contact our customer service team immediately after placing your order. Cancellations cannot be processed once the order has entered the shipping phase. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be in their original condition, unused, with all tags attached, and in the original packaging. A valid proof of purchase (receipt or order confirmation) is required for all returns. Certain items marked as "final sale" or perishable goods are not eligible for return. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that shipping costs are non-refundable unless the return results from our error. Some financial institutions may require additional time to process and post the refund to your account. Refunds for store credit may be processed immediately upon approval.
If you haven't received your refund within the specified timeframe, please first check your bank account again and contact your credit card company or payment processor, as some transactions may require additional processing time. If you've completed these steps and still haven't received your refund, please contact our customer service team with your order details. We will investigate the matter and provide you with a status update within 3 business days. In cases where a refund cannot be processed to the original payment method, we may issue store credit or arrange an alternative refund method.
For any questions regarding our Return & Refund Policy, please contact our customer service team:
Company Name: xiaohenwuliaojjw Holdings
Address: 15 Rue des Capucins, 1313 Luxembourg City, Luxembourg
Phone: +352 24 67 89 31
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Central European Time, excluding public holidays.
